Poor service at discovery health

I am very disgusted in the service delivery I'm getting from Discovery medical aid . I've had medical aid with you guys since 2019 and had no issues . Now because I had no funds in my medical aid . I called my broker to query how do I go about still visiting the doctors rooms without having funds ?? I was told that they contacted Discovery and Discovery told them about the doctor connect that Dischem is now offering, in order for me to visit there I need to make sure my MSA is 0 . Which it is . I made an appointment and spoke to a doctor via video call . Once the call was done , the sister at the clinic says to me that Discovery doesn't wanna pay for this consultation??? So I was like but now I don't have money to pay this, this is the reason why I'm using my day to day extender benefit... because my plan is the essential delta Saver ... I was now left stranded at dischem with them wanting to close the store I had to make a plan for this 354.99 for the consultation... paid at the tills and went home . The next day I contacted my broker who then asked me for the receipt or proof of payment so they can speak to someone at Discovery and make sure I get refunded . Take note I went to dischem on the 12/10/2021 up until now I'm driving up and down between work and dischem because Discovery keeps telling me that it's dischems fault when the trained sisters keep telling me they they off a system and they are not allowed to adjust or change anything they just punch in a person's medical aid details and that's it. I want my money back . Why have a benefit in place if a person can't use it. Looks like I need to cancel this medical aid . I'm annoyed!!!!!!