GS
Gareth S
1 reviews | Active since Apr 2015
12 Dec 2021, 22:39
Poor service and not paying claim.
I received an SMS saying I should go get my health check-up at Dischem Fourways mall as they not doing it at Planet Fitness due to Covid, I have had these tests twice a year for the past 10 years at the gym. So I went and the nurse told me the payment wouldn't go though and for me to pay cash and I can claim. So I have done that and submitted the claim. Been 7 months of phone calls and promises but I am still waiting. There was apparently a mistake done by Dischem which the agent at Discovery promised to resolved and I have been completely ignored the past 2 months, I want this resolved now.
Helpful (0)
Replies (12)0
Replies (12)
Discovery Health's replyOfficial
13 Dec 2021, 07:35Dear Gareth S
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply13 Dec 2021, 07:35
Official
Dear Gareth S
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
13 Dec 2021, 13:31Dear Gareth S
We’ve responded to your query.
Regards
Discovery Health Servicing Team
Discovery Health's reply13 Dec 2021, 13:31
Official
Dear Gareth S
We’ve responded to your query.
Regards
Discovery Health Servicing Team
GS
Gareth S's updateReviewer Update
13 Dec 2021, 15:19I have had no response. Please advise.
GS
Gareth S's update13 Dec 2021, 15:19
Reviewer Update
I have had no response. Please advise.
Discovery Health's replyOfficial
17 Dec 2021, 08:15Dear Gareth S
We’ve responded to your query.
Regards
Discovery Health Servicing Team
Discovery Health's reply17 Dec 2021, 08:15
Official
Dear Gareth S
We’ve responded to your query.
Regards
Discovery Health Servicing Team
GS
Gareth S's updateReviewer Update
22 Dec 2021, 11:10This matter is still not resolved. Terrible service as usual.
GS
Gareth S's update22 Dec 2021, 11:10
Reviewer Update
This matter is still not resolved. Terrible service as usual.
Discovery Health's replyOfficial
24 Dec 2021, 12:18Dear Gareth S
We’ve responded to your query.
Regards
Discovery Health Servicing Team
Discovery Health's reply24 Dec 2021, 12:18
Official
Dear Gareth S
We’ve responded to your query.
Regards
Discovery Health Servicing Team
GS
Gareth S's updateReviewer Update
10 Jan 2022, 23:39Still waiting for this to be resolved. Does it really take 7 months to payout a claim that Discovery told me to go have done?
GS
Gareth S's update10 Jan 2022, 23:39
Reviewer Update
Still waiting for this to be resolved. Does it really take 7 months to payout a claim that Discovery told me to go have done?
Discovery Health's replyOfficial
18 Jan 2022, 14:22Dear Gareth S
We’ve responded to your query.
Regards
Discovery Health Servicing Team
Discovery Health's reply18 Jan 2022, 14:22
Official
Dear Gareth S
We’ve responded to your query.
Regards
Discovery Health Servicing Team
GS
Gareth S's updateReviewer Update
13 Feb 2022, 16:09Still waiting for the refund to reflect. Its most a year now. Disgusting customer service.
GS
Gareth S's update13 Feb 2022, 16:09
Reviewer Update
Still waiting for the refund to reflect. Its most a year now. Disgusting customer service.
GS
Gareth S's updateReviewer Update
24 Feb 2022, 22:13Another month and no response by the useless idiots at Discovery???? What's happening?
GS
Gareth S's update24 Feb 2022, 22:13
Reviewer Update
Another month and no response by the useless idiots at Discovery???? What's happening?
GS
Gareth S's updateReviewer Update
14 Mar 2022, 14:42Another month and once again this has not been resolved. Anika called me and PROMISED me she would sort it out, called the pharmacy and assured me the manager will get it approved and will call me back. Well I was never called back and now I received another mail saying the claim is rejected. How on earth can Discovery do business like this, if I treated my clients like this I would be broke. Advise what's happening, this is beyond a joke now. Anika - ***
GS
Gareth S's update14 Mar 2022, 14:42
Reviewer Update
Another month and once again this has not been resolved. Anika called me and PROMISED me she would sort it out, called the pharmacy and assured me the manager will get it approved and will call me back. Well I was never called back and now I received another mail saying the claim is rejected. How on earth can Discovery do business like this, if I treated my clients like this I would be broke. Advise what's happening, this is beyond a joke now. Anika - ***
GS
Gareth S's updateReviewer Update
28 Jun 2022, 18:35It's been over a year now and I am still waiting for my refund. The amount of time and energy I have spent on this is ridiculous. Now on FB, one of the RUDE Discovery Health employees tells me I must take the invoice and go sort it out with Dischem. This is unacceptable that I need to do your job. And secondly I dont have the invoice anymore. The invoice was submitted to Discovery multiply times. Sort it out and get a manager to call me asap.
GS
Gareth S's update28 Jun 2022, 18:35
Reviewer Update
It's been over a year now and I am still waiting for my refund. The amount of time and energy I have spent on this is ridiculous. Now on FB, one of the RUDE Discovery Health employees tells me I must take the invoice and go sort it out with Dischem. This is unacceptable that I need to do your job. And secondly I dont have the invoice anymore. The invoice was submitted to Discovery multiply times. Sort it out and get a manager to call me asap.