Poor service and no feedbak

I call discovery to quire about an outstanding payment to one of the doctors after a procedure was done,and spoke to the consultant on the 06/04/2016,asking her way the doctor was not paid in full, after my initial call for authorization i asked the consultant will all the medical bills be covered and she telepathically confirm (yes).<br> So i requested after she had told me a long story about not all doctors are covered at 100% and then i told her that i asked the question with my first call for authorization and she was going to speak to a Senior to listen to the call and come back to me,which has still not been done.<br> <br> My first call before going to the procedure was *** <br> My follow up call to find out and my request first conversation was *** <br> and i called yesterday agian to find out and get feedback ***<br>