Poor service and lies

Hi..i was promised that last week Friday that my refund will be in my account it is Wednesday today and this has been going on for now two months. I do regret having taken services and products with Discovery I really do. They are so prompt when your premiums must be deducted and yet when it comes to payout they are not. I will not take this lightly and will utilize other avenues to see to it that this bad service that I'm received doesn't go unattended. Furthermore I will go ahead to make sure that I also cancel my other services that are being provided by Discovery. I'm very upset and also disappointed by Discover's service can someone if the five managers that were supposed to release payment urgently have this payment made into my Absa urgently.