Poor service and false approval from Discovery

After making a payment and getting a refrence number from consultant to phone back the next morning to validate payment I was holding on for 10 minuts because a manager of finance had to authorise the payment due to it was from Absa to Fnb. I was told my payment is validated and my medical aid is activated and all calls are recorderd for security purposes. My medical aid was activated and two days later I received an E mail saying it is suspended again. Discovery you valildated my payment over a recorded phone call with the call centre. And now its suspended. I will held youre company reliable for any medical cost