kk
kyle.farrell kyle.farrell

1 reviews | Active since Nov 2016

08 Feb 2017, 07:11

Poor service and answers on claim

<p>Claims submitted in Nov 2016 every time something needs to be amended or added on claim it's a never ending story. A consultant decided to assist with getting all the changes done and has also now it seems given up as everytime a change is made something else is wrong... do you guys not know what is required for the claim so it can be changed once only 3 months of constant battle because you keeping requesting changes or adding to invoices... just give a once off request. Promises by consultants and supervisors to call me back and keep me updated are also lies </p>

0
Replies (10)
Discovery Health
Discovery Health's reply08 Feb 2017, 09:12
Official

Dear kyle-aubrey-farrel

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team

kk
kyle.farrell kyle.farrell's update09 Feb 2017, 11:14
Reviewer Update

Had no feedback? Reference number was ********** 518

Discovery Health
Discovery Health's reply09 Feb 2017, 17:17
Official

Dear kyle-aubrey-farrell

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

kk
kyle.farrell kyle.farrell's update15 Feb 2017, 14:16
Reviewer Update

Still awaiting feedback

Discovery Health
Discovery Health's reply16 Feb 2017, 10:47
Official

Dear kyle-aubrey-farrell

We have been in touch with you to answer your comments.

Regards

Discovery Health Servicing Team

kk
kyle.farrell kyle.farrell's update21 Feb 2017, 09:15
Reviewer Update

Still awaiting an update?

Discovery Health
Discovery Health's reply23 Feb 2017, 13:48
Official

Dear kyle-aubrey-farrell

As soon as we have finalised this matter, we will contact you with final feedback.

Regards

Discovery Health Servicing Team

kk
kyle.farrell kyle.farrell's update02 Mar 2017, 12:50
Reviewer Update

Still no actual feedback or updates since the 23rd of feb? It's now the 2nd march

Discovery Health
Discovery Health's reply02 Mar 2017, 14:17
Official

Dear kyle-aubrey-farrell

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply07 Mar 2017, 10:15
Official

Dear kyle-aubrey-farrell

As soon as we have finalised this matter, we will contact you with final feedback.

Regards

Discovery Health Servicing Team