Poor Service. Again.

I repeatedly have to go through an elaborate process to get Discovery to pay for blood tests, requested by my endocrinologist, from MY OWN MSA funds.

it never gets done, because no-one from Discovery ever responds.

I want this done now. And I want exceptions to be made for all future blood tests of this type. If this is not done, then cancel my medical aid with Discovery immediately, and refund my me R20 000+ in MSA savings.

I do not have time for endless admin because of Discovery's bureaucracy./