Poor service

No response on email, twitter/X facebook facebook message, WhatsApp, Linkedin and the xall center

email is serving of a complaint agains Discovery Medical aid due to a lack of service.

I need to cange my General GP as the GP recomended is no a GP selected by me.

I want to Change My general GP there Discobery portal is not allpwing me to change my GP.

I have called with out being asisted. I have tried using there WA chat no resolution. I have emailed no resolution i have been on a FB chat no resution

I am running out of options

I am having chest pains on the left side of my chest. Yet I cannot see a GP that is not aded to my list of GP without paying. Please assist urgentley

Please sè the FB chat below

13:00

You sent

Good day

UNablle to Change my primary GP on The App.

I tried calling, Whats App chat and email an no response

Discovery South Africa

Discovery South Africa

Hi Charl - Please provide us with your membership number, and we will look into this for you.

13:54

You sent

###########

Discovery South Africa

Discovery South Africa

Thank you, Charl.

What's the new doctor's practice number?

You sent

please standby while I get it

You sent ########

Dr #######

Facility Name

Medicross Randburg Medical

You sent

Is there any feedback

You sent

Please advise how long I need to wait for a response

You sent

Can I Pleae be provide an Update

You sent

Can you pleae provide Feedback

You sent

and another 10 minuts gone can I pleae have an update

You sent

So how long is the wait going to take this is a matter of urgencey