Poor Service

As great as it is to acquire new clients, can we ask that you service them as well. I waited for over 6 weeks to receive my medical aid cards, sent follow up email to the consultant who onboarded me to no avail, I then decided to phone the call Centre where I was given address that I'm not aware of and possibly that's where the cards have been delivered to, is this not high risk for me?

After the consultant (Jade) rectified the address, she advised that I will have to wait for yet another 6 weeks. Is this fair? I was put on hold for more that 30 minutes and I'm not even sure if they were willing to help me or not.

Am I going to be assisted with this?