Poor Service!!!!

I contacted discovery chat service cause I hadnt been debited so I wanted a copy of my invoice. I spoke to a lady by the name of Siphokazi. She told me that my bill has been generated with my bank and she cannot send it to me!!!

After questioning her about it, like how can a big company such as discovery not send invoices to there customers??? She then send me a copy of a clients statement which is not mine!!! Is that how you'll treat your paying customers??? I'm really shocked and disappointed with the type of service I received!!