KR
Kaveer R
1 reviews | Active since Sept 2014
23 Jun 2015, 09:42
Poor service
I joined discovery on the basis that it is the best medical aid. I was recently admitted to hospital and now after discharge there are a whole lot of confusion as to whether it is approved or not. someone of capability and common sense please address my issue. Your call centre staff seem oblivious to urgency and customer service!!!
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Discovery Health's replyOfficial
30 Jun 2015, 14:56Hello diyajal,
Thank you for your comment.
When a member joins the Scheme, we process the application according to the information disclosed on the application. Once your membership is activated and we receive a request for either in or out of hospital authorisation within a certain period of time our system will automatically pend the request. We will then request further clinical information from your provider. This process is necessary to ascertain whether there were any pre-existing conditions of which we were not aware.
We confirmed that the team has been in contact to discuss the details of your query. We've also sent you an email confirming the process.
Regards
Dima
Thank you for your comment.
When a member joins the Scheme, we process the application according to the information disclosed on the application. Once your membership is activated and we receive a request for either in or out of hospital authorisation within a certain period of time our system will automatically pend the request. We will then request further clinical information from your provider. This process is necessary to ascertain whether there were any pre-existing conditions of which we were not aware.
We confirmed that the team has been in contact to discuss the details of your query. We've also sent you an email confirming the process.
Regards
Dima
Discovery Health's reply30 Jun 2015, 14:56
Official
Hello diyajal,
Thank you for your comment.
When a member joins the Scheme, we process the application according to the information disclosed on the application. Once your membership is activated and we receive a request for either in or out of hospital authorisation within a certain period of time our system will automatically pend the request. We will then request further clinical information from your provider. This process is necessary to ascertain whether there were any pre-existing conditions of which we were not aware.
We confirmed that the team has been in contact to discuss the details of your query. We've also sent you an email confirming the process.
Regards
Dima
Thank you for your comment.
When a member joins the Scheme, we process the application according to the information disclosed on the application. Once your membership is activated and we receive a request for either in or out of hospital authorisation within a certain period of time our system will automatically pend the request. We will then request further clinical information from your provider. This process is necessary to ascertain whether there were any pre-existing conditions of which we were not aware.
We confirmed that the team has been in contact to discuss the details of your query. We've also sent you an email confirming the process.
Regards
Dima