Poor service

More than a week ago i submitted a claim to Discovery, last week after my 1st Hello Peter post they finally responded.

However the lady who called was gonna help with getting my claim in order my sending an email to my service provider and copying me in the email, well to this day i haven't seen any email.

I'm not sure where to turn to anymore and wish i can cancel this medical aid because the handling of claims is poor! What does it costs just to send an email if you require more detail?

Get back to me asap

Thanks