Poor service

Super frustrated with service received. Being calling in to ask for urgency. Everytime told i need to wait. Think discovery needs to relook certian process. Monday my husband had Angina Attack. Dr at garden city was so impatient and just decided refer to cardiologist. Couldn't call one that is at garden city as they none is in network. Phone in to find a cardio run for letters and the between dr ive been sent. Pillar to post to say this one and this one needs to add urgency none is doing. Phone Keycare Auth. Being told follow process. Seriously can i just get auth number must someone die to get thsi. Do you know cardio is booked months ahead.