ALG
André Le Grange

1 reviews | Active since Mar 2009

09 Jun 2015, 17:32

Poor service

Good day,<br> <br> I tried to \re-order"my prescription medication yesterday morning (Monday morning). It is now Tuesday evening already. <br> <br> I have been having an issue with MedXpress with my prescription. They even phoned the pharmacy (Dischem Woodmead) to send them the clearance that they had the script. Dischem sent me the proof that they have sent through the Prescription at !!am this morning already. When I phoned at about 16:30 this afternoon MedXpress claimed to have not received it. That is when Dischem emailed me the proof that they have sent it. <br> <br> So just before 5 i phoned and I got through and started to speak to some woman about the query - Only for the power to go out and then the phone went dead as well. So no help there. I phoned right after that with my cell phone and no one was available. I have warned them since yesterday morning I need the medication today or the latest tomorrow morning (Wednesday). But they just do not care. <br> <br> Ridiculous!!! """

0
Replies (1)
Discovery Health
Discovery Health's reply10 Jun 2015, 08:51
Official
Hello andrelg,

Thank you for your comment.

I would like to apologise for the inconvenience you experienced. The MedXpress team is looking into the matter and will be in contact to assist.

Regards
Rishana