1 reviews | Active since Mar 2009
Poor service
The level of service that we are getting from the biggest and supposed to be best medical aid is just pathetic. Discovery has messed up by paying the dentist from my savings, and not from the hospital benefit, which we had authorisation for, and now it has taken almost 2 weeks to get resolved. after lots of phone calls, emails, me driving to hospital and dentist, still not resolved!!!! Pathetic is the only word that comes to mind after 2 weeks of problems. How *********** must discovery be to not do it correctly after they can see we have authorisation and proof, and was submitted via the hospital? What do you guys do? employ 1st graders who cant read or understand your own processes??? Please get this resolved asap as the price I pay is not the service I get. Feels like complete *******!
Thank you for your comment.
I investigated your query and confirmed that the claim you are referring to was processed from the day-to-day benefit because it was submitted with the incorrect place of service. I contacted the provider and received the amended account, this has since been processed to fund from the correct benefit.
I discussed the details of the credit and claims processing. Thank you for allowing me to assist with your query.
Regards
Rishana
Thank you for your comment.
I investigated your query and confirmed that the claim you are referring to was processed from the day-to-day benefit because it was submitted with the incorrect place of service. I contacted the provider and received the amended account, this has since been processed to fund from the correct benefit.
I discussed the details of the credit and claims processing. Thank you for allowing me to assist with your query.
Regards
Rishana