Poor service

Discovery health is nothing but a poor standard medical aid. My wife is on it and she has to wait 6 days for the standards department to either come back and tell us if she can go to hospital or not. What a ****pie process. I personally am trying a different medical aid which is Bonnitas and They are great at what they do. No co payments at all when I had an medical issue AND NO BULL ABOUT STANDARDS DEPARTMENT, they simply just authorized my procedure. Why is there always issues with Discovery who supposed to be the market leader. ****pie Customer Service