poor service

Discovery was supposed to reverse money back to my day to day savings account, I had an emergency 2 days after submitting the amended claim and called them so they can speed up the process. I explained my problem an a supervisor by the name of liray promised to get my reversal done within an hour so I could go see the doctor and promised to call me once its done. I went to the doctor and waited for 2 hours and decided to call again but only to be told by another supervisor that liray is in Capetown but he also promised to help and come back to me but he also did not.<br> <br> I then decided to pay from my own pocket and emailed an invoice which reflected that I paid. Discovery did not pay within 3 days and I called, I was told that the claim is gonna be paid to the service provider and I told them that I have already paid then they told me they will reverse the payment and pay it into my account but still today they have not paid. I've been waiting from the 6th of may. The last person I spoke with on the 13 also promised to come back to me but never did. <br> <br> All I want from discovery is my money. Please pay back my money. The service provider is paid. Your service is very poor