Poor service

I did an online enquiry regarding medical aid. Had a call from Thulanie who asked me where i stay and wanted to know if i was private individual , company. I told him i am a sole trader and he should email me discoary rates so i can make an informed dissisions.he wanted to as who i bank with which has absolutaly nothing to do with him. All i required was rates which he refused to send me and tild me he will not send them!!!! Untill he asked personal questions qhich has absolutaly nothin to do with him untill i decide to move over to descovary health.