SS
Sonnette S

1 reviews | Active since Sept 2025

19 Sept 2025, 03:40

Poor service.

I went into casualties on the 17 of September I was severe nauseous with stomach cramps and feeling fain so Midlands hospital admitted me . Couldn't sleep the night as I was in severe pain also ,so the specialist came and see me the morning where he ordered some blood work and scans , about 10 am the morning the hospital case worker came and see me telling me Discovery will not cover my blood works and scans and further hospital stay , I knew I was in on a waiting period for my blood pressure that was totally normal as I did say so in my application. I almost fainted twice that morning but had to go home because everything would be out of my pocket for further medical expenses. A lady that saw it me almost fainted gave me a hug as I was crying at not knowing what is wrong in my body why am I so weak , I'm writing this at 3 am as I can't sleep because the pain is excruciating,can't believe you took out a medical aid as I'm a pensioner as well to cover myself medically doing everything in my power to pay my medical aid on time each month and paying it each month what kind of medical aid are you as soon as it comes to a emergency you don't want to give treatment or let the doctors do their investigation why you are feeling this way , feeling I have to warn people about Discovery and their ways as I did my application it was never told that they don't cover a emergency and this was the first time , your only one what happens when I fainted or feeling unwell as I feel at the moment , they are going to refuse treatment or payment to the hospital as they only cover one hospital in Pietermaritzburg and that is Midlands . Feel I should put this on social media to warn people not to make the same mistake I made , as Discovery once was a good medical aid but not anymore. Hello Peter is also their listen and query about consumer right as I said I'm a pensioner trying my best to have a private medical aid not a insurance. Kindly Sonnette Van Staaden ID ***. Please I want something done here and quick as in asap as I'm not feeling well at all.

0
Replies (5)
Discovery Health
Discovery Health's reply19 Sept 2025, 06:45
Official
Dear Sonnette S
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
 
Regards 
Discovery Health Servicing Team
SS
Sonnette S's update19 Sept 2025, 15:03
Reviewer Update
Still no reply or response back just words. Incredible, was at my Dr this morning at Intercare Dr Armstrong where she also said it's unbelievable when she looked at my scan from the 17 September weir test had to be done asap even Specialists said that because I'm busy losing my mobility to walk as I'm proned to be wheelchair bound I cried this morning as she explain my results my spine is regenerating the end of my spine I have sclerosis don't know how long I still can walk with this pain but Discovery just ignored it. Thank you Discovery If I lost my mobility as I'm my kids and grandchildren s only parent and grandparent. No more playing Netball with my granddaughters no more running with them no more dancing, sorry my grandson Grandma can't play with you soccer anymore because of ignorance.ID ***,. Discovery I'm waiting for your response and please explain this to my grandchildren also. Sonnette Van Staaden, Gmail ***.
Discovery Health
Discovery Health's reply23 Sept 2025, 16:05
Official
Dear Sonnette S
 
We have been in touch with you to answer your comments.
 
Regards 
Discovery Health Servicing Team
SS
Sonnette S's update23 Sept 2025, 19:19
Reviewer Update
Thank you Discovery for your swift reply I really e it. . Sonnette Van Staaden.
Discovery Health
Discovery Health's reply26 Sept 2025, 08:48
Official
Dear Sonnette S

Thank you for the excellent feedback.

Regards
Discovery Health Servicing Team