Poor service

On the 11th December I submitted a refund claim of R1300. When I called on the 13th the documents were received but nothing was done on the system as yet, I spoke to Lulama who informed me she was going to follow it up and give me feedback the same day.

I waited the whole day and the call never came. When I called again on the 17th December the payment was still not processed. What kind of service is this, I was told that the turn around time was 3 days but mine is taking forever. Today they called me, I found out that they mixed up my claim with last years, how? Only they know. I enquired about the payment day I can expect my money, I was still told about the 2-3 days which according to me is not fair considering that they are the ones who made a mistake and not me. So now I have to suffer for their incompetence. I even spoke to the manager named Clavisa or Clarisa who was still not able to give me the assistance that you would expect from a manager. Such disturbing service from a big company like Discovery.

Regards Unhappy client Hulisani

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