Poor Service

<p>Hi have lodged two requests to agents over the last month. Both said they would jump over hurdles to get back to me within 2 days. The first one I lodged 24 Apiril 2017 - had no response whatsoever. The second on was lodged on 3 May 2017 - no response. I am paying a premium rate for a supposed premium service, surely I should be kept in the loop somehow!!</p>