Poor Service

<p>I have been trying to claim for a procedure from the 9th without any feedback from Discovery.</p> <p> </p> <p>I now spent 40min on the phone with the call center trying to resolve the issues. After asking to speak to the team supervisor I was left on hold for 15 minutes.</p> <p> </p> <p>When I had to end the call the consultant would not provide me with her or her supervisors contact details without first repeating the hold process.</p> <p> </p> <p>It really feels like they don't want to pay their customers their claims!</p>