LB
Lameez B

1 reviews | Active since Jan 2012

22 Dec 2016, 18:25

Poor service

<p>I received a letter in the email to say that I'll be handed over for an amount that I have not paid on my old membership number ********** 31. This amount has been paid in full as I have called in on numerous times and also made a payment arrangement so I fail to understand the letter that was posted to me. Please check your records before sending me letters!!!</p>

0
Replies (3)
Discovery Health
Discovery Health's reply23 Dec 2016, 08:51
Official

Dear lameezbayat

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply28 Dec 2016, 11:48
Official

Dear lameezbayat

We have contacted you with a resolution to your issues.

Regards
Discovery Health Servicing Team

LB
Lameez B's update05 Jan 2017, 08:40
Reviewer Update

Hi, I am still waiting for a letter to confirm that I now owe nothing. I do not trust the fact that I was contacted telephonically and was told that the amount is paid. Please send me a letter as I was told on the phone.