Poor service

I have been battling with Discovery to attend to a claim they failed to pay in February 2021. When I call I hold for 20 minutes on my airtime and then I get cut off. I just cannot afford to keep calling and to hold for that long. I then tried Ask Discovery Whats app and was advised by a live consultant on 18 May 2021 that my claim will be processed and I will receive an e-mail with a detailed breakdown of the claim history. This did not happen. I then tried Ask Discovery again on 25 May 2021 with no response. On 2 June 2021 I went on Ask Discovery again and I logged an inquiry on the Discovery website to which I received an automatic reply that I will be contacted by an agent within 3 days. I am still waiting and am at my wits end. The doctor now holds me responsible for the account and I am the one that needs to please explain that Discovery is ignoring me. This is unacceptable.