POOR SERVICE

i am very disappointed with the service i have received from the discovery card department. i have been waiting for my card for almost 10 months. any yet they say they have the best service.i have to travel around with a membership certificate. i app**** for the first card in March waited till July when i called them they promise to deliver the card at my work place till today can someone call me with this bad service that i have received Mrs Masango