poor service

<p>My mother is on key care plan... In January she sent all her proof of income and discovery still deducted the wrong amount from her bank account... she then called discovery and she was told to resend the documents..which she did send.. no one communicated with her after she sent the docs..3 months ago she called the call centre and spoke to a call centre agent who said she will ask someone who can speak zulu to call her.. till today no one has called her from discovery... is this the treatment that discovery gives to low income earners???? I'm very disappointed with the service.. what's worse is that my mom has no medical aid since she is still waiting for the call.</p>