Poor Service

This weekend my very dear friend was taken to hospital suffering from partial loss of vision, high blood pressure and high sugar levels. My friend is a member on the Discovery Health Coastal Core Plan but has been resident in Babelegi for the past approximately 5 years. Unfortunately they were unaware that they needed to change their plan as it only covered them for Coastal Hospitals. After running tests and doing a scan they wanted to admit her in order for her to see a neurologist as their was a lesion found on the brain scan. The hospital explained that they could not help them as they were on the incorrect plan and she was subsequently discharged. Her husband has been on the phone this morning and has been told by Discovery that they can only activate the change of plan in March. A very sad and sorry state of affairs Discovery, I understand that they were partially to blame for not having changed the plan but surely an innocent error such as this should not prevent them from getting the treatment they have continued to pay for, for the past 10+ years.