Poor Service

I am very disappointed in Discovery. I went to see my doctor on the 8th of December 2021 after experiencing covid symptoms. He gave me medicine and the following day the 9th of December I went for a covid test and it came out positive. I paid for my covid test, R850 and I submitted the claim to Discovery on the 10th of December. To this day I have not heard any feedback regarding my test claim. I visited my doctor after my 14 days of isolation ended. Both my doctor's claims were paid within 48 hours of him submitting them but I have been waiting for more than 2 months going to my third month. I have emailed their claims department and got an automated response and two weeks later still no feedback. It's not my fault that my doctor did not refer me for a covid test. Your records show that I was there the day before the test and 14 days after the test. This really bad customer service and I should not even be writing reviews like this.