WF
Willem F

1 reviews | Active since May 2016

10 May 2016, 07:47

Poor service!!

<p>1. I have had 2 personal advisors that came to see me, non of them ever came back to me regarding life insurance or personal ***istance.</p> <p>2. It took us a month to list my wife as a benificary on my account with numerous calls and emails sending us from one aparment to another back and forth.</p> <p>3. My service got suspendid due to insufficient funds - made a payment two days later and now struggling to get my account active again - after Discovery being a registered benificary on ABSA and then tells me I have deposited the money into discovery life.</p> <p>4. 23 phone calls later and still cant get p*** the automated system to speak to someone other than a computer</p> <p>5. 11 reference numbers for emails and phone calls made by myself and still not one phone call back or email back for ***istance.</p> <p> </p> <p>8 year being a member and never claimed 1 cent. Beautiful discovery and thank you very much - I'll be moving on else were thank you very much.</p> <p> </p>

0
Replies (1)
Discovery Health
Discovery Health's reply11 May 2016, 13:03
Official

Dear W-man

We saw your comment and understand your frustration. We apologise for the manner in which we handled your query.

We have confirmed that the team has been in contact with you and assisted you with your query. If you need any further help, please contact us directly.

Regards

Discovery Health Servicing Team