Poor Service

I'm hearing impaired with less than 50% of total hearing. Spend 18min on the phone to get authorization for 2 new hearing aids as the last hearing aid I got is 7 years old only to get the phone dropped on me. For 6k a month this is not the service I'm expecting, and the way you treat a disable person is shocking. Please get your act together and give me authorization of new hearing aid or do you want me to get an alternative medical aid?