Poor service

This claim was submitted on the 11 of Feb.<br> <br> <br> <br> <br> It was not paid and I was told its cause I didn't get pre-authorisation.<br> <br> <br> <br> <br> On 2 March a consultant opened a query and confirm that this claim should have been paid and said it would take 2to3 working days, I called on 3 March and another consultant confirmed this.<br> <br> <br> <br> <br> I called today 10 March and was told that this has not been resolved and promised my the team leader Moneep Pieterson that he would call me by 3:30 this afternoon - I am still waiting!