Poor service

Good day I made a clam 1st ref ********** 914 than ********** 949 which I understood it wasn't the right things sent now I sent another one ********** 552 and I feel like am being taken from polar to post 1st I spoke to Thabiso yesterday who didn't tell me anything I didn't already know today I spoke to Natalie who sent me from Pilar to post saying o e you guys don't take photos of proof of payment and I told her before I even claimed this I called and I was told I can send a photo it would be ohk than she tells me she needs to than send an enquiry that will take 2-3 days and my biggest issue right now is am sick and my doctors tell me I have no funds, I will keep on paying and being sent from north to south until when I held on more than 5 mins for a sup I am really unhappy about this