Poor service

Hello Peter.

I am an active discovery medical aid client and can I say I am so disgusted in the service I received.

I am struggling with discovery for the past 2 months now.

So let me quickly explain my situation

On the 3rd of Feb 2019 I was submitted to hospital through ER (Network hospital NETCARE KRUGERSDORP)

I was being treated for needles and pins in the right side of my body(pregnant at the moment)

A week after I have been submitted I started receiving bills over 10k which the medical aid does not cover. I phone discovery immediately to rectify the problem only to find out that they require a pma form from the neurologist that admitted me.

The form was sended to her and she submitted it back to Discovery only to find out afterwords they cannot read what she wrote so who's problem is this now??? How is this going to be sorted out???

My second problem is my pre-auth for my baby's delivery was declined also due to a PMA form that was sended to the wrong email address so I did give the lady the correct e mail address . Only to find out that they still didn't send the Pma form to my gynecologist.

I am in my last trimester of pregnancy and this problem is putting severe stress on me and my unborn baby.

I was diagnosed with endometriosis and anyone that would know what this is would know to get pregnant is a miricale.

I found out on 14 weeks I am pregnant and notified discovery they helped me activate the maternity benefit and I was good to go now that I am looking for an authorisation number they have problems.

Please this problem must be sorted out it cannot go on like this why do I have a medical aid???

Every time there is a new problem why must I sort out a problem that doesn't even concern me.