Poor service

Logged a medical claim for a dentist appointment. After submitting all documentation and my new bank details which I was told I have to wait for an otp pin as my old number is no longer in use. I noticed that discovery had paid out the claim yet I don't even know if they paid it into my capitec account which I requested them to do. My fnb account is dormant and not in use sincerely hope that the money wasn't deposited into the FNB account. Can I please get feedback on this has my banking details been updated to capitec and has payment been made to that account.