Poor service

Well this morning when I checked my bank statement I realised that discovery health did not debit, I then phoned them to find out why, I asked the them to kindly debit today. So I told the lady that I would also like to change my monthly debit date well to my surprise the lady told me that I can't change it as my membership have been suspended, I was never even phoned about this, what if I get early labour or need emergency asap, it aimply means I wont get help from the medical aid I have been paying for so long, I feel so cheated and betrayed. The other thing is that the agents will make u stay on the line for so long and when the phone cuts they never come back to you, when u phone again you have to start the conversation afresh, im so sad.