Poor Service

There can never be a query handled on 1st contact. It has to be person to person before you can eventually find someone that knows who does what. I guess that this is the best medium to get through to the right department or person as everyone does not deal with my type of query. They are doing me a favour by putting me through to the next person and the cycle goes on. I downgraded my plan from 1 September 2018. My company paid the previous amount which is higher than the current amount to Discovery. I owed an amount as well. On the 4 October I received a call from Preggie ********** . He queried as to whether they can offset and pay me what is owed. I did agree. To date i did not receive my money. I did query with Khumi on 11/10/2018. after 40 minutes she stated that she cannot get a hold of Preggy, She will call on 12/10/2018. no call received. I spoke to Lee on 12/10/18. After 30 minutes, she does not deal with this, she will put me through to someone else. I spoke to Tara, she dont deal with this. she will do me a favour and inform the finance dept. I asked for her team leader. Thembi then stated that there supposed to be a refund however no one has actioned it. I wonder as to when this will happen, if it does.