Poor Service

Ill make this short and simple.<br> <br> I changed jobs and my employer asked you to remove me from the group. They stated in the same email that I want to pay privately. Discovery decided it was best to cancel my membership - A membership that has been running since 2007.<br> <br> I have tried to get this reinstated and even sent forms for a Debit Order instruction. You never got my emails or so they say. I didn't know people still use paper but I suppose Discovery does.<br> <br> I paid membership for Health plan and Vitality instalment for January cash. Membership still not reinstated.<br> <br> What I want:<br> <br> 1. Use the R2700.00 that I have paid in one of two ways:<br> <br> A: Apply this as premium and deduct the outstanding claims for January from my savings that would have kicked in on the 1st of January<br> B. If Option A is not possible for you, apply the R2700.00 to claims amount that is outstanding and let me know if there are any difference due.<br> <br> DO NOT CALL ME WITH A STUPID REQUEST TO REFUND PREMIUM AND THEN I HAVE TO PAY THE OUSTANDING CLAIMS AMOUNT AGAIN. WE LIVE IN THE 20TH CENTURY - MAKE IT SIMPLE. IF YOU CALL ME TO TELL ME TO DO THE ABOVE I WILL GO TO THE OMBUDSMAN.<br> <br> <br>