BV
Bulelwa V
1 reviews | Active since Jan 2016
25 Jan 2016, 15:33
poor service
Discovery is refusing to pay spec-savers after confirming to them that I have funds available, so I want them to tell me who is going to pay the bill, according to spec-savers you made an error. You've been taking my money for years and now you telling me that you guys made mistake. Your service sucks big time you no different to money landers because they don't care about anything except making profit out of people's money just like you Discovery.
Helpful (0)
Replies (1)0
Replies (1)
Discovery Health's replyOfficial
26 Jan 2016, 11:18Hello mabeevena,
Thank you for your comment.
We investigated your query and confirmed that we fund claims based on the available benefits. Unfortunately your membership was withdrawn backdated as requested from your employer. No premiums were received for the month your claim was submitted to us and we cannot process the claim. We have confirmed that you may discuss this with your previous employer further.
We do understand that the outcome to your query may not be satisfactory however it is in line with the Scheme rules.
Regards
Discovery Health Servicing
Thank you for your comment.
We investigated your query and confirmed that we fund claims based on the available benefits. Unfortunately your membership was withdrawn backdated as requested from your employer. No premiums were received for the month your claim was submitted to us and we cannot process the claim. We have confirmed that you may discuss this with your previous employer further.
We do understand that the outcome to your query may not be satisfactory however it is in line with the Scheme rules.
Regards
Discovery Health Servicing
Discovery Health's reply26 Jan 2016, 11:18
Official
Hello mabeevena,
Thank you for your comment.
We investigated your query and confirmed that we fund claims based on the available benefits. Unfortunately your membership was withdrawn backdated as requested from your employer. No premiums were received for the month your claim was submitted to us and we cannot process the claim. We have confirmed that you may discuss this with your previous employer further.
We do understand that the outcome to your query may not be satisfactory however it is in line with the Scheme rules.
Regards
Discovery Health Servicing
Thank you for your comment.
We investigated your query and confirmed that we fund claims based on the available benefits. Unfortunately your membership was withdrawn backdated as requested from your employer. No premiums were received for the month your claim was submitted to us and we cannot process the claim. We have confirmed that you may discuss this with your previous employer further.
We do understand that the outcome to your query may not be satisfactory however it is in line with the Scheme rules.
Regards
Discovery Health Servicing