Poor service

r110disxovery and spent This morning I called Discovery and spent R110.00 on airtime only to get cut off twice. During query I asked the rep to call me back as it was an important query. She couldn't hear me and I was cut off. Then I spoke to Claud Chadwill, had to explain my query again and again asked him to call me back as I was concerned that my airtime would lapse, which it did. He told me that he was unable to call me back and so I asked him to ask his Supervisor to call me. Of course I was cut off again due to time wasted on having to explain again. In 30 minutes I wasted R110.0! . Up to now I am still waiting for someone to call me. In December I told the rep I was changing to another medical aid with a more feasible option and the rep said she would ask a broker to call me and explain their better options to me. To date I have not spoken to any broker either.