poor service!

I am absolutely shocked and disgusted at the poor service we have received from discovery. My husband and I have been clients for many years now. Our 17 month old son was diagnosed with epilepsy and needs regular visits with his relevant doctors as well as conic medication. Which despite your ridiculous rates is NOT covered at all. My husband suffers with severe GERD and needs a scope and possibly surgery. Last year Ben the discovery consultant came to visit my husband at his workplace and assured him that the new scheme we were changing to covered our two hospitals (Clinton and union) and our gp.(switching from essential saver to smart plan) Yesterday we found out that this plan does not cover the union, so we have had to cancel the scope which my husband urgently needs... We also have been informed that put gp is also NOT covered. My husband has called Discovery only to be given the run around... now we must wait till February to change back to our old plan to qualify for the cover for his scope???? This is unreasonable and unacceptable! !