RB
Ralph B

1 reviews | Active since Aug 2013

27 Feb 2015, 13:03

Poor Service

Good Day,<br> <br> On the 23rd of February 2015 my back went into a horrible spasm - I couldn't sit or walk properly.<br> <br> I made an appointment with Dr Kruger in Kempton Park from the Keycare Plus doctors list at 15:30 pm. I arrived at his offices at 15:25 pm. The receptionist left me and several others to wait around with no communication of the delay - I left his offices at 17:00 pm without a consultation or an apology. <br> <br> They have no concept of time or communication management - I am truly appalled ! They could of told me to come back at another time or rescheduled for the following day... <br> <br> They wasted my time and didn't care about my health ! I had to deal with my severe back pain for a whole evening, then the next morning drive around looking for another keycare doctor that could help me !<br> <br> What a disgrace ! Please can discovery contact me to change my primary doctor - I don't want to ever put my health in the hands of Dr Kruger or his receptionist !

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Replies (1)
Discovery Health
Discovery Health's reply02 Mar 2015, 12:57
Official
Hello Ralph1990,

Thank you for your comment.

KeyCare members can change their GP's 3 times a year. We're sorry to hear of your experience and confirmed that your GP is now changed. I confirmed the details of the change telephonically.

Thank you for allowing me to assist with your query.

Kind regards
Jashvir