1 reviews | Active since Aug 2013
Poor Service
Good Day,<br> <br> On the 23rd of February 2015 my back went into a horrible spasm - I couldn't sit or walk properly.<br> <br> I made an appointment with Dr Kruger in Kempton Park from the Keycare Plus doctors list at 15:30 pm. I arrived at his offices at 15:25 pm. The receptionist left me and several others to wait around with no communication of the delay - I left his offices at 17:00 pm without a consultation or an apology. <br> <br> They have no concept of time or communication management - I am truly appalled ! They could of told me to come back at another time or rescheduled for the following day... <br> <br> They wasted my time and didn't care about my health ! I had to deal with my severe back pain for a whole evening, then the next morning drive around looking for another keycare doctor that could help me !<br> <br> What a disgrace ! Please can discovery contact me to change my primary doctor - I don't want to ever put my health in the hands of Dr Kruger or his receptionist !
Thank you for your comment.
KeyCare members can change their GP's 3 times a year. We're sorry to hear of your experience and confirmed that your GP is now changed. I confirmed the details of the change telephonically.
Thank you for allowing me to assist with your query.
Kind regards
Jashvir
Thank you for your comment.
KeyCare members can change their GP's 3 times a year. We're sorry to hear of your experience and confirmed that your GP is now changed. I confirmed the details of the change telephonically.
Thank you for allowing me to assist with your query.
Kind regards
Jashvir
