POOR SERVICE

I was being assisted by Mr Itumeleng Seletshoge at Discovery Health who failed to inform me that I would need a 30 day period to inform my previous medical aid that I will be leaving them to join Discovery. As a result he processed my application to start cover one month earlier, which I immediately instructed him to rectify. He reassured me that the problem was fixed but a debit order went off anyway. When I phoned to ask for a reversal of this transaction I learned he incorrectly recorded my personal information in the application and that as a result the transaction cannot be reversed until the actual information is corrected. Since the membership is active, I have to await feedback from the Discovery head office managers as to how and when my membership details can be corrected and my money returned thereafter... At SOME stage.<br> <br>