Poor Service

It has been a week since I have received feedback on my reimbur*****t. On Monday a MANAGER assured me the MANAGER dealing with my case will call me at 4:30 pm which has not happened. My issue is ongoing and if i fail to follow up there is no feedback. I see the automated emails about my claims being accepted but no feedback to details being shared how much longer should one wait for answers. I would not recommend anyone to join the service after my experience i will definitely be sharing my incident with everyone i know on all platforms.