Poor Service

To whom it may concern, on the 12th of February 2019 I was giving birth to my precious daughter at Netcare Christian Barnaard Hospital where I requested an Epidural. 5 months later I received an SMS from the Epidural DR. asking me to make a payment of R4619.98 to Dr Burger. I've asked the debt collector how come I owe them money, she then advised that I must pay them in Cash as the Medical Aid has paid me an amount of R3986.00 in cash, I denied as I never received money from my medical aid. She then advised me to rather check with my Bank or with the Medical Aid. I called Discovery Health and the callcentre agent confirmed that the money was paid to my Standard Bank Account. I advised him that I don't have an existing bank account with Standard Bank, the guy said those are the bank details they have on my profile so they paid accordingly and there is nothing they can do to assist me any further. This really hit me on the last nerve, how can you process a claim when you can surely see that the bank account holder and the medical aid member are not corresponding, this proves that anyone can claim from my medical aid savings. I was really disappointed with how this was handled, the money was meant for me and it never reached my end and they are not interested in helping me get the money.