Poor service

Discovery health fails on customer service and requires more competent staff to assist in resolving claims. Clients have to continuously call Discovery (using their own airtime) and follow up on progress on claims. We have to explain the problem to each consultant despite giving reference numbers for the queries (keeping in mind that the longer you are on a call the more airtime is being wasted). There should be a trail of correspondence so that each consultant knows what's the latest feedback on a claim. There is no compassion for for clients. Very few consultants take initiative to return calls and follow up on queries until they are finalised.