Poor Servic

I have made countless calls to the customer care center wrt a claim to DrBosman which was not paid in full. After several calls without success i asked to speak to a supervisor, this was approximately 6 weeks ago. I was told that the doctor's rooms quoted incorrect codes. And once they resubmit this claim would be paid in full as i am a chronic patient. I called doctor's rooms and requested them to call medical aid directly. Another small amount was paid but R381 was still outstanding. I once again called and was told by Lungi that she would come back to me in 20 minutes time. That was Friday last week. It is Friday again. I then called the Wednesday this week and was promised by Linda she would call me by 1500. Needless to say that has not happened either. I then wrote on the Discovery's customer complaint page on Internet on Thursday and guess what still no response. I am a 67 year oll pensioner with chronic heart problems and have never experience my claims for my heart to be rejected. I went to see Dr Bosman as l thought i had a slight heart attack. I was referred by him to see my Cardiologist, Dr Middelmost by whom i was referred to Dr Largot who did a arm and groin angiogram. This revealed that the nutrial heart valve was leaking and enlarged. Not a pleasant experience knowing that i had to go for a Covid test prior. All this was paid in full, yet the doctor that started the process is not being paid by Discovery. I have forwarded numerous documentations to Discovery and always get a reference number within minutes but meant for nothing. I have sent numerous grateful reviews to Hello Peter, i hope you will be able to assist as i have come to the end of not getting any joy. I thank you kindly. i pay R45 short of R6000 per month for medical aid as a sole member. Is this faur to treat my like this. My medical aid number is ***