Poor response to queries

I have made two web queries to Discovery Medical Aid neither of which have been answered as yet.

The first was on 9 March 2026 (Ref ***). The automated response said there will be a response within one to two business days. By 19 March 2026 (ie ten days later) I had still not received any further response so I phoned to query the progress. The agent told me that she could not see that any progress had been made with the query. She said she will escalate the case to her supervisor and will get back to me before cob the next day (ie 20 March 2026). As yet, I have not received any further communication.

The second query was logged on 18 March 2026 (ref no ***). This is for an inquiry that was originally made to Discovery Bank on 30 December 2025 (their ***). After a number of contacts Discovery Bank eventually (on 17 March 2026) responded and stated that if I wish to take the matter further I must raise it directly with Discovery Medical Aid, hence this second query. Again I received an automated response stating that there will be a response within one to two business days, but as yet I have not received any response.

Could someone from Discovery please ensure that these queries receive attention as both are well past the promised response times.