Poor response to problem resolution

Some of my in-hospital claims were rejected due to an admin problem. I have contacted Discovery by email more than once but they did not explain the issue nor has it been resolved - not to my knowledge anyway. I did receive a phone call on Monday 24th Feb from Durban and I explained what had happened in hospital. The gentleman promised to get back to me by Wednesday 26th Feb but I have not heard from Discovery since Monday 24th.<br> This is not the first time I have had difficulty getting a problem resolved. It is a real pity that I had to resort to Hello Peter to get it done before and again now.