Poor Response and Pay Back Time on Claim Submitted

I paid cash for Specialist visit in December 2015. I submitted the claim for paying me the money back over 3 weeks ago, well within the 3 Month period you are allowed to claim back, and i have no feedback or response or money paid back to me. I have another two claims to submit that I have had to pay for and again, there will probably no response. <br> Medical Aid is quick to not pay, but when you have funds available that they need to pay back, nothing is done.