Poor Response and Customer Service

We are members of Discovery Key Care Medical Aid. On the 31 July 2015 at about 19:30pm, we were involved in an attempted hijacking were my partner was assaulted by 3 guys and his nose was broken in 4 places. We rushed to the nearest hospitals emergency ward, where we were consulted by the GP on duty. He was requested to have an MRI and X-ray which was not covered at the time, we paid cash and was told we may claim it back as it was an emergency situation. We forwarded all claims and accounts to the claims department. We were then told they will only pay from the specialist cover and not hospital emergency as the scans was requested by a GP and not a specialist, at 21:00pm what specialist will be at a hospital, only R880+- was paid from the R5500+- that was paid cash. we have made numerous calls and still not have received a positive outcome, throughout the entire traumatic process we have had to fight to get approval of things. it This is very saddening service especially in an emergency situation.